Warranty Policy

1. Warranty Coverage

• All eligible repairs and replacement parts are covered by a limited warranty of 1 month to a maximum of 3 months, depending on the service performed and the part used.
• Warranty applies only to the specific issue repaired and the specific part replaced during the original service.
• If the repaired part or service fails under normal usage conditions within the warranty period, we will repair or replace it at no additional charge.

2. Warranty Eligibility

To qualify for warranty coverage:

• The repair must have been performed by Doorstep Mobile Repair.
• The customer must present the original invoice/receipt at the time of warranty claim.
• The warranty period begins from the date of original repair, not from the date of warranty claim.

3. Warranty Exclusions

The warranty does not cover the following:

• Physical damage after repair (cracks, dents, broken glass, accidental drops).
• Liquid damage (water, moisture, or other liquid exposure).
• Tampering or unauthorized repairs performed by another technician or service center after our repair.
• Software issues (updates, malware, third-party apps) unless software repair was part of the original service.
• Data loss during or after repair. Customers are responsible for backing up their data.
• Issues arising from customer-declined recommendations (e.g., customer chooses temporary fix instead of recommended replacement).
• Consumable parts like batteries if used abnormally (overcharging, exposure to heat, non-genuine chargers).

4. Limitation of Liability

• Our liability under this warranty is strictly limited to repairing or replacing the defective part/service originally provided.
• We are not liable for any indirect, incidental, or consequential damages, such as data loss, business interruption, or financial losses caused by device failure.

5. Warranty Claim Procedure

• Customers must contact us via phone, email, or WhatsApp to raise a warranty claim.
• The device will be inspected by our technician to verify eligibility.
• If the claim is valid, the repair/replacement will be carried out free of cost.
• If the issue is unrelated to the original repair, normal service charges will apply.

6. Final Decision

• Doorstep Mobile Repair reserves the right to determine warranty eligibility and the appropriate course of action (repair, replacement, or denial of claim).
• Our decision regarding warranty claims shall be final and binding.

7. Contact for Warranty Support