Refund & Cancellation Policy

1. Service Cancellation by Customer

• Customers may cancel or reschedule their appointment by informing us at least 4 hours before the scheduled time. No cancellation fee will apply in such cases.
• If cancellation is made after the technician has already been dispatched, a ₹299 technician compensation fee will be charged to cover travel and time.
• If a customer refuses repair at the doorstep after previously confirming details and charges with our team, the ₹299 compensation fee will also apply.

2. Service Cancellation by Us

• In rare cases (unforeseen delays, unavailability of parts, emergencies), we may need to cancel or reschedule a booking.
• If we cancel a confirmed appointment, no charges will apply, and the customer may reschedule at their convenience.

3. Refund Policy

• Diagnostic/Inspection Fees: Non-refundable if applicable.
• Repair Charges: Once a repair has been completed successfully, no refunds will be issued.
• Advance Payments: If a customer has paid in advance for a part that becomes unavailable or cannot be sourced, the advance will be refunded in full.
• Warranty Repairs: Covered under our separate Warranty Policy. Warranty claims are handled through repair/replacement, not refunds.

4. No-Show Policy

• If a customer books a service but is unavailable at the scheduled location without notice, the visit will be treated as cancelled, and a ₹299 technician fee will be applicable.

5. Refund Processing

• Eligible refunds (if any) will be processed within 7–10 business days to the original payment method.
• Processing time may vary depending on the bank or payment provider.

6. Contact for Cancellations & Refunds

For cancellation requests or refund inquiries, please contact us: