At Doorstep Mobile Repair (doorstepmobilerepair.in), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.
By accessing our website or booking our services, you agree to the practices described in this Policy.
1. Information We Collect
When you interact with us, we may collect the following types of personal data:
- Contact details: Name, phone number, email address, physical address (for doorstep visits).
- Device details: Model, brand, serial number, issues reported.
- Payment details: Transaction-related information (we do not store your card/UPI details; payments are processed via secure third-party gateways).
- Usage data: IP address, browser type, and activity on our website (collected through cookies or analytics tools).
2. How We Use Your Information
We use your personal data strictly for business purposes, including:
- Scheduling and providing doorstep repair services.
- Communicating about appointments, repairs, and service updates.
- Sending invoices, receipts, or service confirmations.
- Providing warranty or after-sales support.
- Improving our services and website functionality.
- Legal compliance (tax, accounting, or regulatory obligations).
We do not sell, rent, or trade your personal information to third parties.
3. Data Storage & Security
- Your personal information is stored securely on our systems with restricted access.
- We use standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of data.
- While we take all reasonable precautions, no method of transmission over the Internet is 100% secure. By using our services, you acknowledge this risk.
4. Sharing of Information
We may share your information only in these circumstances:
- With service technicians who need access to fulfill your repair request.
- With third-party service providers (e.g., payment gateways, logistics) who assist in operations.
- When required by law, court orders, or government authorities.
5. Data Retention
We retain your personal information only as long as necessary for service delivery, legal compliance, and warranty purposes. After this period, data may be securely deleted or anonymized.
6. Cookies & Analytics
- Our website may use cookies to improve user experience, track website performance, and understand how visitors use our services.
- You can disable cookies in your browser, but some site features may not function properly.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to the personal data we hold about you.
- Correct or update inaccurate information.
- Request deletion of your personal data, subject to legal obligations.
- Withdraw consent for marketing communications.
To exercise these rights, please contact us (details below).
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external websites.
9. Changes to Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated Effective Date. Continued use of our services indicates acceptance of the revised Policy.
10. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please reach out to us: